Home OPPORTUNITIES Business Governance and Operations Lead at Safaricom Kenya

Business Governance and Operations Lead at Safaricom Kenya

Business Governance and Operations Lead at Safaricom Kenya.

Job Description

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

About Job

We are pleased to announce the following vacancy of Business Governance and Operations Lead within the Channels & Distribution Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Head Route to Customer, the position holder will be responsible for tracking business results, performing cost-benefit analyses and monitoring key OKRs


  • Identify areas of efficiency across all business procedures
  • Monitor daily operations and address potential issues when they arise
  • Oversee processes that meet business objectives and ensure compliance
  • Monitor financial data vis a vis performance and recommend solutions that will improve performance
  • Manage data collection for updating operations metrics to achieve productivity targets, reduce cost per unit, and deliver excellent customer service
  • Spearhead audits, and ensure implementation of the recommended audit actions
  • Provide advisory support management on designing, implementing and enhancing business controls
  • Facilitate the flow of information to the Regions on key actions that can be taken to uplift performance
  • Provide business insights to address key issues in trade affect delivery of key OKRs
  • Partner with cross-functional teams to improve proprietary tools and systems
  • Coach, guide and lead the Business Governance and Operations team
  • Ensure that the team delivers business expectations and that the team is fully motivated, engaged and energized


  • At least +6 years management of sales experience in a fast-paced organization
  • Strong general and financial management & operations
  • Qualified accountant (ACCA/ACA or CIMA)
  • A proven track record in drawing on experience when making decisions and analyzing plans
  • Proven ability to lead audits and implement Governance structures.
  • Experience in the use of data analysis tools such as IDEA, ACL.
  • Experience in managing business operations.
  • People management, with the demonstrated ability to motivate and grow high performing teams.
  • Financial and account reporting experience
  • Excellent reporting, communication and stakeholder engagement skills
  • Strong interpersonal skills and ability to communicate with all levels of management.
  • Proven ability to self-start and effectively manage multiple assignments.
  • Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) qualification will be an added advantage.

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 2 September. 2022

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